Privacy Policy

Matrix Design and Health Pty Ltd

Effective Date: 04 Nov 2025

1. Introduction

Matrix Design and Health Pty Ltd, trading as Matrix DH, respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, store, and disclose your personal information.

By using our services or submitting personal information, you consent to the terms of this Privacy Policy.

2. What Information We Collect

We collect personal and health-related information only where necessary to provide psychological assessment services. This may include:

Your name and contact details
Date of birth and demographic information
Health and medical history
Assessment responses (questionnaires, interviews)
Clinical observations and session notes
Information provided by third parties (if applicable, with your consent)

We also collect limited information via our website, including:

First name and email (if submitted via contact form)
Usage data through tools like Google Analytics

3. How Information Is Collected

During the assessment process, we collect personal information through:

Intake and consent forms
Telehealth sessions and assessments
Online questionnaires
Emails or written communication
Our website contact form

4. Why We Collect Personal Information

We collect personal information to:

Provide assessment services for Autism and/or ADHD
Prepare diagnostic reports, summaries, and recommendations
Communicate with you about appointments and services
Fulfil legal, ethical, or administrative requirements

5. How Your Information Is Stored

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, or disclosure.

Your information is stored:

In a secure, Australian-based practice management system
On a password-protected and encrypted local hard drive
Paper notes are digitised and securely destroyed

Documents you provide (e.g., reports, referrals) are added to your digital client file.

6. Disclosure of Personal Information

Your personal information is kept confidential and is only disclosed:

With your written consent (e.g., to a doctor or workplace)
Where there is an immediate risk of harm to yourself or others
When required by law, such as under subpoena
For clinical supervision purposes, where any shared content is de-identified

If you reside outside Australia, you acknowledge that your information will be handled in accordance with Australian privacy law, which may differ from your local regulations.

7. Accessing and Correcting Your Information

You may request access to, or correction of, your personal information at any time.
Requests can be made by contacting us at hello@matrixdh.com, and we will respond within 30 days.

8. Website and Cookies

Our website may collect limited personal information via the contact form and use analytics tools like Google Analytics to understand visitor usage. These tools may use cookies to collect anonymous data.

We do not use your data for advertising or marketing purposes, and we do not send promotional content.

9. Data Retention and Destruction

We retain your information only as long as necessary for legal, ethical, and clinical purposes, in accordance with professional guidelines. When no longer required, your data is securely destroyed or permanently de-identified.

10. Complaints

If you have concerns about how your information has been handled, please contact us at hello@matrixdh.com. If you're not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Updates to This Policy

This Privacy Policy may be updated from time to time. The most current version will always be available upon request or on our website.

Contact Us

Matrix Design and Health Pty Ltd (Matrix DH)
Email: hello@matrixdh.com
ABN: 41637096194